Política de privacidade
At Graccel, we are committed to protecting your personal information and your right to privacy.
1. Information We Collect When you visit our website or place an order, we may collect the following information:
- Full name
- Email address
- Delivery address
- Payment information (processed securely through our payment provider)
- Browsing behaviour on our website
2. How We Use Your Information We use your personal information to:
- Process and fulfil your orders
- Send order confirmation and tracking updates
- Respond to your enquiries and provide customer support
- Improve our website and shopping experience
- Send promotional emails (only if you have opted in)
3. How We Share Your Information We do not sell or rent your personal information to third parties. We may share your information with:
- Our shipping and fulfilment partners, solely for the purpose of delivering your order
- Payment processors, to securely handle your transactions
- Legal authorities, if required by law
4. Cookies Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Data Retention We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Your Rights Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent at any time
To exercise any of these rights, please contact us at contact@graccel.com
7. Data Security We take the security of your personal information seriously. All data is transmitted securely and we take all reasonable measures to protect your information from unauthorised access or disclosure.
8. Third Party Links Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
9. Children's Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.
11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:
Last updated: May 2026
Graccel — Your privacy matters to us.